Privacy & data.

Who we are

De Waste (U) Limited is the data controller for personal information collected through this website. You can reach us at proposals@dewasteug.com or Plot 1 Friendship Road, Ntinda Ministers Village, Kampala, Uganda.

Website & contact form

When you submit the quote request form, your details (name, organisation, email, phone, service of interest, and any message) are sent to a Google Apps Script web app (Google LLC, USA) that we operate. The script emails our team, may log the submission to a Google Sheet we control, and may send you an automated acknowledgement. Google processes this traffic under our instruction as a service provider; see policies.google.com/privacy.

We use the information you provide only to contact you about waste services, quotations, and related operations — not for unrelated marketing unless you have agreed otherwise. Submissions are retained in our email systems for as long as needed to respond and to keep a record of the engagement.

Conversational assistant (voice/chat)

The embedded assistant on this site is provided by ElevenLabs, Inc. (USA). When you start a conversation, your voice and/or text and basic session metadata are processed by ElevenLabs to operate the assistant. Their privacy notice is available at elevenlabs.io/privacy.

Please do not share passwords, financial details, identity-document numbers, or highly sensitive personal data through the assistant. For formal quotes and contracts, use proposals@dewasteug.com or the contact form.

Third-party content delivery

The conversational assistant script is loaded from the public CDN unpkg.com (Cloudflare, Inc.) using a pinned version with a Subresource Integrity (SRI) hash, so the file your browser receives is verified against a known good version. Your IP address and basic request metadata are visible to that CDN when the script is fetched.

Web fonts are served from this domain (self-hosted) — we do not load Google Fonts directly, so font requests do not leak your IP to Google.

Cookies & analytics

We use Google Analytics 4 (Google Ireland Ltd. / Google LLC) to count visits to this site and measure how many of those visits result in a quote request. We do not use Google Analytics for advertising, audience targeting, or profiling — Google Signals is disabled on our property and IP addresses are anonymised.

Google Analytics is loaded with Google Consent Mode v2 defaulting to denied. This means:

• Until you click Accept on the cookie banner, no analytics or advertising cookies are set in your browser. Only an anonymous, cookieless ping is sent to Google so we can see aggregate visitor counts.
• If you click Accept, Google sets first-party cookies (typically _ga and _ga_<ID>) that expire after up to 13 months. Data retention on our property is set to 14 months.
• If you click Decline, the cookieless ping behaviour persists and no cookies are set.

To change your choice later, clear this site's data in your browser and the banner will reappear on your next visit. The conversational assistant separately uses browser local storage on its own domain to maintain a session; that is independent of our analytics. See Google's privacy policy for how Google processes the data we send it.

Hosting & security

The site is hosted by Hostinger. Hostinger may process technical request logs (IP, user agent, requested URL) for hosting, abuse prevention, and security purposes in line with its own privacy policy.

Your rights

You may request access to or correction of personal data we hold about you, ask us to delete it, or object to its processing, by contacting us at proposals@dewasteug.com. We will respond within a reasonable time.

Reporting a security issue

Security researchers can report suspected vulnerabilities to support@dewasteug.com. A machine-readable contact is also published at /.well-known/security.txt.

Last updated: May 2026.